Why do I need a professional installation?
Your time is valuable and you should spend your time enjoying your purchase. Our installation professionals have completed
thousands of home theaters installations and they do it quickly, efficiently and right.
Getting Started:
How do I get started? Choose the packaged installation that fits your needs and
add it to your shopping cart. Proceed to checkout and choose your installation date with your payment information.
What will I need for my installation? You
will need the required cables of the components and a TV wall mount that you would to install. If you would like our installer to hook up your high definition TV
signal; you will also need a HDMI cable.
If
you are purchasing and scheduling an "tv wall" installation you
will need to have the mounting bracket available at time of installation as
well. If you have further questions as to what type of cables or brackets
you will need, please call us at 727-254-4140.
I didn't purchase any of these
accessories when I bought my TV, can I order them from you? Yes,
just add them to your cart along with your desired installation service. When
scheduling your installation date, please add two extra days to your desired
installation date due to shipping of products. Please note our
installation technicians do not carry any products with them to the
installation, so please be sure all accessories are on site before the
beginning of the installation.
Do I have to use your brackets and
cables or can I purchase them elsewhere? Yes; we will use any bracket that you have purchased as long as it
is compatible with your TV. If you have questions as to whether
your accessories will work, please call us at 727-254-4140.
Will you install my TV over
a fireplace? Yes, we will mount your TV over a fireplace for an additional
fee. We will conceal the wires in your standard frame wall.
If your fireplace will not allow wire fishing, we will offer a paintable
wire molding to conceal wires. Make sure the video connection
wire(s) you purchase have adequate length to reach your video source.
Scheduling:
How do I schedule an
appointment?
You will enter your desired appointment date during the checkout
process. We will also ask you some questions to ensure that we
arrive prepared.
Can I schedule my
appointment to be completed on a Sunday? We complete installations Monday through Saturday. We are
closed on Sunday, Easter, Thanksgiving, and Christmas. All other date
is available.
Can I
purchase installations and accessories at the same time?
Yes! Purchase your installation at the same time you order your additional
items.
How do I reschedule an
appointment? Werequire a minimum of 24 hours notice to reschedule an
appointment, if you are unable to give us 24 hours notice we charge a $50
processing fee. Please call 727-254-4140 to reschedule your
appointment. Our customer service reps are available to assist Mon-Sat: 8AM-6PM CST
Do you charge a
rescheduling fee?
No, as long as we receive 24 hours notice to reschedule your appointment.
Rescheduling a previously scheduled installation without a 24 hour notice will
result in a $50 fee. This fee will need to be paid in full prior to rescheduling
the original appointment.
How do I
know that my installation was scheduled properly?
You will receive an e-mail confirming your order has been completed and is in
process. You will receive a second e-mail confirming your scheduled date.
Will I get a reminder about my
installation? Yes,
our technicians will call you the night before to confirm your
installation.
The Installation:
Who performs
my professional installation?
Your installation will be performed by one of our nationwide installation technicians. Our installation technicians are subjected to 5 year background
checks and ongoing training to ensure that they stay current up to date.
What will the installation
technicians do at my home?
Conduct a pre-installation assessment upon arrival at your home. Explain the
work to be performed, and discuss any options available to you. Complete the
installation, integrate your newly purchased equipment into your existing
system and ensure that everything works. Then provide you with
a brief demonstration of your home theater system and answer any
questions. We'll
remove all debris from the installation site so your house will be as clean as
when we arrived.
Do I need to do any prepare anything in
my home before the installation?
You just need to clear the immediate installation area of all fragile items and
provide adequate working floor space.
Do I need to be home during my
installation?
Yes, an adult (18 years+) needs to be present during the entire
installation.
Does the installation price
include extra parts?
The pricing includes labor only. All mounting brackets and connection cables
are not included but do need to be on site when the installer arrives. If
you're unsure about what you need, a customer service rep will be happy to help.
Call 727-254-4140 and we'll make sure you get the right cables and
accessories to complete your installation.
Could
there be any additional charges?
There should never be any additional charges associated with our standard installs. If an installation requires additional charges, our technicians are
required to present these charges for your approval prior to starting the work.
Is there someone I can talk
to if I have questions?
You Bet!!! Simply call us at 727-254-4140 and speak to a real person. Our friendly,customer service reps are available: Mon - Sat: 8AM-6PM CST
What happens if my
additionally purchased products (wall bracket, cables) do not show up in time
for my installation? All our installation technicians are required to call you 24 hours prior to
your scheduled installation to confirm the appointment. If you are still
waiting for parts let the installers know and they will reschedule your appointment
for you with us. Otherwise you can call 727-254-4140 and talk to a customer service rep. Mon-Sat: 8AM-6PM CST
